Customer Service

4 Seasons Online

If you have a query about your online order, please email or call (03) 547 0770.
Our online team is located at our head office (Retail Links) and is available Monday to Friday 9am – 5pm only.
For online shopping terms and conditions, including delivery timeframes, please read our Terms and Conditions.

Online Delivery Timeframes

Please allow 3-7 working days from the date of receiving your dispatch notice via email for metro delivery and 4-10 working days for regional areas. We use third party couriers and freight carriers so these timeframes are a guide only and can’t be guaranteed. Remote deliveries may take longer. For information about our privacy policy and terms and conditions for online and in store sales, refer to our guides here:

Privacy Policy
Terms and Conditions

4 Seasons Care and Warranty

For useful information about assembly, warranty and care of your new BBQ or furniture, refer to our guides here:

Outdoor Furniture and Umbrella Care Guide
Broil King BBQs Assembly and Care Guide