4 Seasons Returns and Warranty Advice 

Who to contact for help

Our stores are independently owned and operated. For all purchasing and after-sales support enquiries relating to a purchase you made in store – please contact your shop. You can send an email or call by clicking on the store’s contact details here.

For all purchasing and after-sales support enquiries relating a purchase you made online – please contact the online team by phoning 03 547 0770 or email us at sales@4seasons.co.nz.

If you change your mind

The Consumer Guarantees Act 1993 does not apply if you got what you asked for but simply changed your mind or if you misused or altered a product in any way that caused the problem, and in several other circumstances.

Therefore, 4 Seasons will honor its obligations under consumer law but does not allow refunds, exchanges or credit for change of mind situations.

Exceptions to this may be granted at the discretion of online sales team (for online purchases) or the store manager (for in store purchases) and provided certain conditions are met. Contact 4 Seasons for assistance.

If your product is faulty

4 Seasons will fulfil its obligations under the Consumer Guarantees Act 1993. Contact 4 Seasons for assistance.

If 4 Seasons delivers your goods

Please check your goods as soon as they arrive in order to ensure that: The item(s) are what you ordered; and nothing is missing, damaged or faulty.

If you notice any issues relating to the above, you should:

  1. Sign the carrier’s goods form as “Damaged” or “Faulty” and inform the carrier of the issue (so they’re aware there’s an issue).
  2. Take photos of the damage or issue.
  3. Contact 4 Seasons within 24 hours of receiving the goods so we can help.

Completing a Return

All other approved returns will be at the cost of the purchaser unless otherwise agreed by 4 Seasons and subject to the following conditions being fulfilled:

  1. Please provide 4 Seasons with your proof of purchase;
  2. It is a requirement for the fulfilment of refunds, exchanges and warranties that customers use their best endeavours to return all out-of-the-box accessories supplied at the time of original purchase in unopened/original packaging. Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.
  3. A restocking fee may apply.

Contact 4 Seasons if you require any help.

Warranty Claims

4 Seasons can assist with manufacturer’s warranty claims. Contact us with the following information so we can submit a claim on your behalf:

  1. Your proof of purchase (required for any warranty claim – the onus is on the purchaser to retain this record)
  2. Photograph(s) and description of the issue – this must be something covered under the warranty terms.
  3. For spas, BBQs and fireplaces, the model number and/or serial number located on the product is also required – this is important as it ensures the correct parts or solution is given.

Terms and Conditions
Privacy Policy

Return Policy 

General Terms and Liabilities:

4 Seasons will fulfil its obligations under the Consumer Guarantees Act 1993 but does not allow change of mind refunds, exchanges or credit due to the nature of our products. Exchanges or returns for credit may be granted at the discretion of 4 Seasons.

We hereby inform customers: please check your Goods as soon as they are delivered to you in order to ensure that: 

(i) they are what you ordered; and

(ii) they are not damaged or faulty.

If this is not the case, you should sign the carriers goods form as “Damaged” or “Faulty” and inform the carrier you wish to lodge a claim.

When returning Goods for exchange or credit or refund:

(a) please provide 4 Seasons with your proof of purchase (4 Seasons cannot guarantee access to this via its records and the onus rests on the purchaser to retain this);

(b) it is a requirement for the fulfilment of refunds, exchanges and warranties that customers use their best endeavours to return all out-of-the-box accessories supplied at the time of original purchase in unopened/original packaging. Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.

(c) a restocking fee may apply for large or custom items or to items returned out of their original packaging.

Returns/Faulty or Damaged Goods:

We offer refund & exchange for your product, if you are experiencing post purchase product issues under the following categories:

1. Quantity or product not matching what I ordered 

Fees and Conditions

  • You have 14 calendar days to return an item from the date you received it.

  • Please ensure that the item you’re returning is repackaged with a copy of the original invoice and credit note issued from us.

  • Product must be returned in original condition

  • Return shipping cost will be covered by 4 Seasons

How to apply return under this category?

— Please click 4 Seasons Post-Purchase Support Application to apply under Incorrect Supply.

 

2. Manufacturing defect 

Fees and Conditions

Only products under the warranty coverage are entitled to have a full refund of the product itself or a replacement product/ parts at zero cost.

How to apply return under this category?

— Please click 4 Seasons Post-Purchase Support Application to apply under Warranty Claim.

 

3. Freight damaged/lost

Fees and Conditions

  • If the product arrives damaged, please contact us within 24 hours with photos of damage so it can lodge a claim and address the issue on your behalf.

  • 4 Seasons will cover the shipping cost of a replacement product and/or the return of the damaged with the freight carrier.

  • You are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.

How to apply return under this category?

— Please click 4 Seasons Post-Purchase Support Application to apply under Freight Claim.